Frequently Asked Questions
- What happens when I make a reservation through the website?
Once you complete your booking, we’ll make the appropriate arrangements according to the information provided by you and we’ll send you by email the confirmation voucher. Please print it and deliver it to the driver at the airport or in the beginning of your journey.
The supplier cannot be held responsible for errors in service due to incorrect information provided (and confirmed) by the client. It’s your responsibility to check the details of your booking and inform us as soon as possible if there are any errors.
- I’ve booked a transfer but I did not receive a confirmation reply. What should I do?
If you did not receive a reply within 24 hours, please check your Spam or Junk Email box. In case that you still have not found our reply in your email, please contact us in order to verify your email address in our system.
- I need to change some details in my booking, until when can I change it?
Please let us know the new details at least 48 hours before your transfer. This will ensure that you will receive the new voucher with the correct details.
- The prices shown are per person or per transfer? What does the price include?
The prices are per transfer and a single price includes a one-way journey for the route booked. A return price includes both the arrival and departure journeys for the route booked. The price also include child seats and baby seats, if children/infants are specified in your booking, and all toll charges.
Please note that infants and children count as one person, as they take up a seat belt place.
- How much luggage can I take?
Each passenger may carry a suitcase, one piece of hand luggage and a golf bag. If you are travelling with excess luggage or have special requirements, you must tell us by sending us an email.
- What will happen when we arrive at Faro Airport?
When you arrive at Faro Airport and once you have collected your luggage and exited into the Arrivals Hall, your driver will be waiting for you and with a signboard with your name on it. Then he will take you to your destination.
If you are struggling to find your driver, please call one of the telephone numbers (00351 91 182 98 66 / 00351 91415 51 01).
Please turn your mobile phone on as soon as you exit the aircraft, as we may be trying to contact you regarding your transfer. We will not be held responsible for missed transfers when we cannot reach the client with the contact information provided by the client.
- What happens if my flight is delayed?
In case that your flight is delayed, as we monitor flight arrival times, your driver will be waiting for you at the new arrival time.
We will wait approx. 1 hour after your landing time in Faro. If there is a problem with your luggage, please tell us by sending a member of your group to find us at the Arrivals Hall and we will be happy to wait for you until the problem is solved. If you are travelling alone please let us know by calling the telephone number provided.
- And on departure?
You must calculate an approximate collection time for your departure (calculate 2 hours prior to your flight to allow for any check in procedure).
We will confirm the pick-up time that you indicated, taking in consideration 2 hours prior to your flight plus the driving time.
If you change your mind, you should call us at least 48 hours prior to departure, to reconfirm your actual pick- up time.
We reserve the right to change pick up times according to local needs. The supplier cannot be held responsible for missed pickups if the clients are not travelling with their booking voucher.
- How can I find the driver at the pick-up point (Hotel or similar)?
Your driver will be waiting for you at the time and place stated in your voucher (according to the information provided in your booking). The supplier cannot be held responsible for errors in service due to incorrect information provided (and confirmed) by the client. It’s your responsibility to check the details of your booking and inform us as soon as possible if there are any errors.
Please ensure that you are waiting in the main lobby of your accommodation.
We reserve the right to depart your accommodation 15 minutes after the pre-arranged pickup time, if you are late and don’t inform our driver of your delay.
- How can I pay the transfer?
You can pay later to the driver in cash (Euros only) or by bank transfer.
Online payments with your paypal account or using your credit card will be available soon.
- My pick-up is in Spain, what time should I select?
We are based in Portugal and Faro Airport is in Portugal, you should therefore select the Portuguese time.
- I want to cancel my booking, how can I do it?
You may cancel your booking (by email or by phone) 48 hours prior to transfer time with no cancellation fees.
In case that you have already paid your transfer, you will be totally refunded within a week.
No show at Faro Airport or at the pick-up point (Hotel or similar) without prior notification will be charged 50% of the total paid.
- Are the passengers insured? And has the company all the licenses?
All the passengers are insured.
Our company is licensed by Turismo de Portugal (RNAVT n.º 6161) and gathers all the insurance and safety legislation requirements for this activity.